Terms of Service

Exchange

Not quite right? Don’t worry! You have 14 days from date of item received to return your item to us for an exchange. To exchange your item due to manufacturing defects or wrong size, we require the receipt or proof of purchase (your email receipt).

To process your exchange, please mail your exchange item together with your receipt back to us. Please note that we do not cover the cost of mailing the item back to us. The item being exchanged must be unused, unwashed, in the same condition as received, and in its original packaging.

If the item is out of stock in the size you have opted for, we will ship out the item when it is back in stock. A one-time exchange is permitted per purchase. Items returned to us in a non-sellable condition will not be exchanged and may be sent back to you.

Please note that we do not refund the return costs of shipping the item.

For more information, please email us at hello@bossmama.my or contact us on WhatsApp. We do not process exchanges for orders outside of Malaysia.

 

Refunds

We do not offer refunds at this moment in time, but do reach out to us at hello@bossmama.my or contact us on WhatsApp so we can further assist you.

 

2. Shipping Policy

Delivery costs for Peninsular Malaysia, Sabah and also Sarawak will be charged according to the price stipulated by the logistics provider. We aim to deliver your order to you at the delivery address listed and by the delivery time indicated by us at the time of your order checkout. These details will also be listed in the order confirmation. Should any unforeseen circumstances affect your delivery, we will notify you of this to the extent permitted by law, however, we shall not be liable for any losses, liabilities, costs, damages, charges or expenses arising out of late delivery. 

In case of any faults, issues, defects or damages, please feel free to reach out to our customer care representative. Please provide information about such issues during the call, including your order number, product details, etc, if needed. 

For international shipping, please email hello@bossmama.my or contact us on WhatsApp and we can arrange for a custom order for you.

 

3. Payment Policy

For all orders made from us, you can pay via internet banking. Prices and shipping rates may be subject to change without prior notice however these changes will not be reflected for orders that have already been paid for. For any issues regarding your payments, please feel free to reach out to us at hello@bossmama.my or WhatsApp.